Shipping and Returns

Shipping policy

Shipping on ScratchyTom.com is always FREE!

All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Most shipments include tracking at no additional cost.

Estimated shipping times between 14 and 21 days.

Refunds, returns, and exchanges

We accept returns post-marked up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus our shipping costs.

In the event that your order arrives damaged in any way, please email us as soon as possible at scratchytom.com@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at scratchytom.com@gmail.com.